Questions about the machine, need help choosing a configuration, or want tested settings for your material? We're here to help — and we reply within one business day.
We operate from Shenzhen, China with regional support teams covering North America, Europe, and Asia Pacific. Pre-sales consultations, technical support, and material testing coordination are handled by the same team, so you won't get bounced between departments.
Nanshan District
Shenzhen, Guangdong 518000
China
+1 (888) 750-4286 (US Toll-Free)
+86 755 8621 0800 (International)
Monday - Friday: 9:00 AM - 6:00 PM (CST)
Saturday: 10:00 AM - 4:00 PM (CST)
Sunday: Closed
General inquiries and product questions: same or next business day. Material-specific questions requiring internal testing: 2-3 business days. Warranty and repair requests are triaged within 4 hours during business hours.
Include your material type and project goals. The more context you provide, the more specific our response can be.
We ship to 45+ countries and provide localized technical support through regional partners and direct-response channels.
Direct support in English. US toll-free phone line. Los Angeles warehouse for faster domestic shipping. Average delivery: 3-5 business days within the continental US.
Support available in English, German, and French. EU warehouse based in Poland for reduced shipping times and import duties. Average delivery: 5-7 business days within the EU.
Support in English, Japanese, and Chinese. Ships directly from the Shenzhen facility. Average delivery: 2-4 business days for mainland China, 5-8 days for Australia, Japan, and Southeast Asia.